By: Nidal Khoury
If it’s not fun…it’s just work.
Make it fun by focusing on your people.
Give them a Dynamic Environment with tools to exceed their expectations.
The Global Pandemic has hit us like a freight train. Professionally, we were forced to work remotely, mostly home based, drowning in endless online meetings and ensuring that we are on the same page. Personally, we’ve been cooped up, oftentimes working many more hours than we need to. Needless to say, this has come at a price – personal well-being & family life to name a few.
There is however an interesting paradox. In spite of having to adapt to the pandemic, and working harder, many have found these new circumstances better than the daily commute, yet could use some improvement.
Companies can always offer more vacation time, maternity/paternity leave, better pay & gender equality amongst other things, but is that enough to make work FUN? It is definitely a good-start – but what else?
Work, Fun – How?
What if we can do better as companies, be mindful of the wishes of the employees, enhance/shorten the lifecycle of our decisions, empower them to make decisions of impact, on time, and unencumbered by endless meetings. This is now possible and companies that have pioneered this transformation have reaped early benefits.
Let’s take this one step further, what makes work more rewarding and dare we say it, more fun?
A shift from the dated financials only outlook to success to a more employee experience-centric focus has made a huge impact in the shift to a dynamic & fun environment that employees simultaneously attaining financial success.
What is making a big difference is that focus on people & how best to set up a work environment where people are in a position to exceed not only your expectations but even theirs. This goes beyond a good product or service.
When companies structure their work environment to focus on their employees & how best to empower them to succeed, this is where work becomes fun & creates value.
So how & what may you ask – it is by noticing that transactions logged in the enterprise solutions are not what lifts performance; it is everything else that’s done around these transactions.
Focusing on people & structuring this “everything else” has become the focus of the most successful companies & the ones that retain their staff.
The Current & the Future Environments
The undertaking of tasks in any company can be classified under structured & unstructured work. Structured work takes the characteristics that fit within a company’s ERP, CRM, or HCM. Any work that is carried out anywhere in between the ERP, CRM & HCM is loosely managed by a plethora of tools, ranging from emails, chat applications, various social media, video conferencing, phone calls, messaging apps, among others.
It is the management of unstructured that has become a focal point of attention. The ability of companies to not only have designed processes around these tasks, but also come up with the means to automate, track, have the visibility to action, report on, view in dashboards, speed up action, & if necessary alter processes on the fly.
If not surprising, projects & initiatives that companies undertake are most often unstructured. Whether these projects (or sometimes initiatives) are internal or external, companies are now paying extra attention to the delivery of these projects, in a more structured manner.
The Problem – Structuring the unstructured
Traditional enterprise tools such as ERP, CRM & HCM are simply not made to handle unstructured work. They require too much coding which is expensive, time consuming as well as taking up too much internal resource in order to execute a sound & scalable solution for unstructured work.
No matter which project/initiative management methodology is utilized on a project, and independent of any industry vertical, it is no longer enough to have a strategy, methodology, processes, responsibility matrix, communication protocols, have planners set up schedules, monitor costs and the multitude of other controls that a company uses to manage their projects.
Such an environment is simply too static to be effective. This is especially true in dispersed geographies that are more prevalent than ever. Companies need to think of a new approach. One that caters for every stakeholder to make a difference, using live data.
In short, companies need to realize that:
- The tools that companies currently deploy have not been designed to make for a fun & empowered working environment.
- The answer isn’t making more powerful technology, but empowering employees to be more powerful, bring their capabilities to the front line & allow them to shine, & make a difference using tools that may be centrally managed but are built for rapid & easy end-user customization.
The shift into Dynamic Work Environment
The introduction to a dynamic work environment, using a no-code/low-code collaborative work environment is the path to the future of dynamic work.
With a dynamic work environment, companies can structure the unstructured projects, initiatives & work processes, digitize their workflows, have access to live information, dashboards, reports, elevate the performance of their employees by allowing them to achieve more, and have all project/initiative on one source of truth.
By designing & implementing a collaborative work environment, companies unlock the path to dynamic work. They can scale their processes to a multitude of departments with corporate initiatives, monitor and elevate their performance to the next level & open doors to outperform competitors.
Picture a dynamic platform that facilitates an environment that can deliver agility, scalability, structured work, with analytics to back it up, and finally ability to adapt to change & scale across the enterprise.
Finally, envision the value to your company of such a dynamic environment that empowers employees to manage their work & have an impact on how it’s managed. It’s the static environments that frustrate – the dynamic ones make things fun.
See the figure below – it gives you a snapshot of such a dynamic environment.